Owner FAQs

Answers to your frequently asked questions

  • What are the costs for your services?

    Our pricing is very clear cut. We charge a monthly fee for our full service program and a tenant procurement fee to find new tenants for owners who manage their own properties. Most other property management companies have many hidden fees such as charging for inspections and marking up invoices. 
  • How are maintenance repairs handled?

    Our tenants can report maintenance issues to us through their online portal or by contacting us via email, text, or phone call. For all necessary repairs under $300 we do the work and deduct the total from your monthly payment. For repairs over $300 we will contact the owner first, give them the details and options and let them decide how they want to proceed. In the unfortunate event of an incident that will affect the living standards, and must be addressed ASAP, we may need to act fast and fix the problem before we are able to receive approval. Examples may be a gas leak or a burst water pipe. We select vendors from our vast pool of trusted, proven vendors, we then arrange for, supervise and inspect all work to make sure the job is completed up to standards in a timely manner. We do not add a surcharge or any fee for the work being done.
  • Are you licensed?

    Yes. Our owner is a licensed real estate broker in the state of California as required by law.
  • Am I required to make my property available to Section 8?

    In the state of California landlords are required to accept Section 8 or housing vouchers as an income source from applicants. Landlords cannot discriminate against an applicant or deny the application just because they have Section 8.
  • Can I reach you after hours?

    In the event of an emergency we can be reached by our tenants after hours.
  • Can you put the money directly into my account?

    All of our payments are done electronically. Once we receive and process the rent from your tenant, you will receive an email letting you know your money is on the way.
  • Do you sell real estate too?

    Yes! Whether you are looking to buy or sale…we can handle all of your buyer and selling needs. We have top performing agents that have been in the business for over 15 years. When the times comes to buy or sell your property, feel confident using our experienced agents.
  • How is rent collection handled?

    We handle all rent collection. Tenants have the option of paying by check through the mail or paying electronically through our website.
  • How much security deposit do you charge the tenant?

    Typically the security deposit is equal to one months rent. However, some situations call for an increased deposit; ex. additional deposit for pets.
  • What type of reports do I get and how often?

    We provide yearly reports to all owners. The yearly reports includes a cash flow statement and the owners 1099 form. This statement outlines all your costs for tax purposes. Owners can also view monthly statements through their online portals.
  • Who holds the tenant security deposit?

    We hold the security deposit to ensure that we are able to give the tenant their appropriate refund in a timely manner.